Here are some questions that are asked frequently. Click the questions below to view the answers. Some answers have links to more detailed answers to your questions.
Autoship - What is Autoship?
Autoship is a great program for getting the lowest, wholesale price for your items AND ensuring that you'll have your pet's food and treats when you need them. Eliminates the need to always remember to order products.
Your shipments are delivered right to your door at the frequency you choose. Ordering your pet's food and treats can't get any easier than that!
Autoship - Why will Autoship save me money?
Absolutely. You can double your order and go on a 60 day (or whatever frequency) autoship. For a lot of customers this will result in a substantial savings on shipping charges!
Autoship - How do I change Autoship frequency or cancel Autoship?
Currently, you can't change Autoship frequency online. Please call Trilogy directly at (877) 387-4564 Hours: 8:00 AM to 7:00PM EST (Eastern Time) Monday-Friday, and they’ll be happy to help. Just give them your customer number or name.
Company - What is the difference between Trilogy and HealthyPetNet?
Trilogy is the main company while HealthyPetNet is the brand for their pet products. At one time the company was known by just HealthyPetNet but has expanded its product line to include products for people and the planet and is officially known as Trilogy International, Inc.
Company - Do you have information on shopping guarantees, product safety and privacy?
Yes we do. You can go to the
Safe Shopping Guarantee page for Trilogy to find out more about data privacy, guarantees, website security, product safety and customer service. As for the Privacy Policy for the www.petfoodandtreats.com website, you can find the policy
here.
General - Can I also become a rep and make extra money?
Yes you can! We're always looking for enthusiastic people who want to help promote the wonderful and healthy products for out pets. Whether you want to simply supplement your current income or dive right in and take advantage of the growing pet care business, we have an opportunity for you. Visit our
Home Business page for more information and a link to some important videos. Come join a growing team!
Product - Who formulates these products?
Dr. Jane Bicks, DVM is a highly respected and nationally recognized holistic veterinarian and formulates the HealthyPetNet pet products. Read
Dr. Jane's Bio.
Product - Is the Weight Loss formula fat-free?
No, but it is a reduced fat formula. It's veterinarian formulated to help your pet lose weight while maintaining optimum health. Like any weight loss program, food alone may not be the only solution. Proper nutrition and exercise play a big part in weight loss. The weight loss food is balanced nutrition with fewer calories, less fat and a higher protein content
Product - How should I feed the canned dog food? Seems expensive as a main meal.
While it can be used as a main meal source, it's generally good to use as a variety or supplemental to the dry food. Since all canned food contains more water than dry, it's easy to understand that you would then need more canned food by volume than dry. If you have a large dog then feeding only the canned can get expensive. Plus, canned food is not as nutritionally dense and as high a calorie count as dry. Suggested serving size is three to four cans per 15 pounds of body weight per day.
Product - Why is this dry food more nutritious than other dry food?
HealthyPetNet uses high-quality ingredients and a “fast-cook” process to help preserve the nutritional value of each and every wholesome ingredient. Some other pet food manufacturers extrude their dry food at much higher temperatures and for longer periods. That causes the nutritional value to be much less than HealthyPetNet's.
Product - Do you have a list of the ingredients in these foods?
Orders - How can I make changes to my order or shipping options after I order?
Please call Trilogy directly at (877) 387-4564 Hours: 8:00 AM to 7:00PM EST (Eastern Time) Monday-Friday, and they’ll be happy to help. Just give them your customer number or name.
Orders - How can I cancel an order or make a return?
In the unlikely event that you'll have to return an order, please call Trilogy directly at (877) 387-4564 Hours: 8:00 AM to 7:00PM EST (Eastern Time) Monday-Friday, and they’ll be happy to help. Just give them your customer number or name.
Orders - Do you ship outside of the United States?
Not at this time. Orders can only be placed for US shipping addresses.
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